Shipping & Returns
Shipping
I work hard to ensure all of my stained glass pieces are shipped with the utmost care. I pack all items carefully in several layers of bubble wrap with care instructions.
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US Shipping: I ship USPS ground & priority mail/first class mail depending on weight. US shipping is free always on orders over $100 USD and $15 flat rate on orders less than $100 USD! If you need upgraded shipping it is available upon request- I can accommodate - you will pay difference of standard shipping.
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International Shipping: I do ship internationally, buyer pays the increased cost of shipping and any duty/import fees. I am not responsible for any duty fees - make sure you look into this before purchasing so you know your liability. Feel free to send me an email before purchasing if you have any questions!
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Duration of Shipping: When sent via priority mail generally 1-3 business days. This may vary due to weather or unforeseen conditions I cannot control. International, depends on shipping selected (priority vs first class).
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Handling Time: 1-3 business days.
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Restrictions:
Items damaged upon arrival
There is nothing more frustrating as a seller than having an item you ship arrive damaged in the mail, it is the last thing I ever hope to happen when I send my stained glass pieces out. That said there are some things you can’t control and this is one of them. If this happens to you please send me a message within 48 hours and we can make arrangements to get your piece fixed ASAP. (*please note if this happens depending on glass availability there is potential for the project to look differently once repaired, I will try my best to match it as exact as I can). Reach out to me at meggy@coglassworks.com.
Custom Order Cancellations
Custom orders can be cancelled BEFORE I begin to create your custom order, once I cut glass for your custom project no cancellations will be allowed. Your initial deposit will be retained in this scenario.
Returns/Exchanges
I do not accept returns/exchanges and all sales are final. Art is handmade by me and is one of a kind in its making. I do my best to make note of any flaws if a piece has one, please review listings carefully before purchasing. All items purchased from our studio products, art, etc. are non-returnable.
